Support

Questions about TIM?

Use this page for product questions, early-access help, Tim AI issues, privacy requests, and public support references.

Support scope

Use the support address for product questions, TestFlight access, Tim AI issues, AI availability questions, privacy requests, and public App Store support references.

Best details to include

To help support move quickly, include your device model, iOS version, whether you are using TestFlight or the App Store release, and a short description of what happened.

Related public documents

This site keeps support, privacy, terms, and privacy-choice routes public so they can be used both by users and directly inside App Store Connect.

Common questions

Who is TIM for?

TIM is built for founders, operators, creatives, and other knowledge workers who want a clearer record of how the day actually moves.

Does TIM replace my calendar or task app?

No. TIM is there to show how time was actually used, not to become another planning system.

Do I need Apple Health to use TIM?

No. Health sync is optional. The core product works without it, and Health only matters when it adds useful context to longer-term patterns.

Is Tim AI required?

No. The core daily tracker, Insights, and Trends stand on their own. Tim AI adds fast natural-language analysis and follow-up questions on top of the data.

Will TIM make me more productive?

TIM does not promise outcomes. It gives you a clearer record, exposes the noise, and makes better decisions easier to support with evidence.

Where does my data live?

Core tracking is local-first. Optional Apple Health access, iCloud behavior, and Tim AI cloud requests are explained in the privacy documents on this site.