Who is TIM for?
TIM is built for founders, operators, creatives, and other knowledge workers who want a clearer record of how the day actually moves.
Support
Questions about TIM?
Use this page for product questions, Tim AI issues, privacy requests, and public App Store support references.
Support scope
Use this page for product questions, Tim AI issues, Tim AI availability questions, privacy requests, billing-related clarification, and public App Store support references.
Best details to include
To help support move quickly, include your device model, iOS version, whether you are using the App Store release, and a short description of what happened.
Related public documents
This site keeps support, privacy, terms, and privacy-choice routes public so they can be used both by users and directly inside App Store Connect.
Common questions
Does TIM replace my calendar or task app?
No. TIM is there to show how time was actually used, not to become another planning system.
Do I need Apple Health to use TIM?
No. Health sync is optional. The core product works without it, and Health only matters when it adds useful context to longer-term patterns.
How do I connect Apple Health?
In TIM, open Settings, choose Apple Health, then tap Connect Apple Health. iPhone will show the Apple Health permission sheet so you can approve the categories you want TIM to read.
Can Apple Watch, Oura, or WHOOP data show up in TIM?
TIM reads from Apple Health rather than from each wearable separately. If Apple Watch or a compatible app or device such as Oura or WHOOP is already writing data into Apple Health, TIM can use the categories you authorize there.
Is Tim AI required?
No. The core daily tracker, Insights, and Trends stand on their own. Tim AI adds fast natural-language analysis and follow-up questions on top of the data.
Can I choose cloud or on-device Tim AI?
Yes. Tim AI Cloud is the default mode for Tim Pro and is designed to give the strongest replies. On supported iPhones, you can switch Tim AI to on-device mode in Settings if you prefer local processing. In cloud mode, TIM may fall back to on-device Tim AI if cloud processing is unavailable. In on-device mode, requests stay on the device and do not fall back to the cloud.
Will TIM make me more productive?
TIM does not promise outcomes. It gives you a clearer record, exposes the noise, and makes better decisions easier to support with evidence.
Where does my data live?
Core tracking is local-first. Optional Apple Health access and Tim AI cloud requests are explained in the privacy documents on this site.
Legal operator
TIM is operated by Jacob Lanning.
12/4 Bradford Street
Labrador QLD 4215
Australia
jacob.lanning@gmail.com